Returns: You have a 30-day window from the date of purchase to return items. Please ensure items are stored in a cool, shaded area, away from sunlight until use or return.
To qualify for a return, the item must be unused and in its original packaging.
Refunds: Upon receiving your returned item, we (PAW MANAGEMENT SDN. BHD) will inspect it and promptly notify you of its receipt. Subsequently, we will inform you of the status of your refund.
Please note, a RM50 fee is applied to cover restocking, shipping materials, labor, and transaction costs.
Once approved, refunds will be initiated to your credit card or bank account. The timing of your refund may vary depending on your card issuer's policies.
Shipping: You are responsible for covering the shipping costs for returning your item. These costs are non-refundable, and if a refund is issued, the return shipping cost will be deducted.
Contact Us: For any queries regarding the return process, please feel free to reach out to us.
